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minor rant
Apr. 20th, 2006 04:14 pmYou know, it's not really important in the grand scheme of things but this still irks me off...
We got our first ever negative feedback on our Ebay account.
If I (since it's really just me who does the retail) had actually done something horrible to warrent it it would be one thing. What DID I do? It was discovered that there had been an error in the listing. Okay, the listing error was my mistake. Clarified the problem with the buyer and offered a compromise or a refund and after going back and forth for two days with the buyer, who indicated that they did not want what was actually described in the auction, I refunded their paypal payment. They STILL received positive feedback for the payment. Here's the comment, left 19 days after things were supposedly resolved.
did not communicate to see if i wanted to keep the item, bad customer service
Exactly what part was bad? Admitting to a mistake? Trying to work it out? Refunding the money? Giving essentially free feedback?
If they'd left some feedback complaing about the listing error, I could understand, but....
It just annoys me terribly. I've been very happy proud of having 100% postive feedback with over 1800 unique, happy ebayers. I knew it was only a matter of time before we got hit not matter how hard I worked to keep everyone happy. It sounds funny, but I'd have much rather it have been for an actual PROBLEM, as opposed to someone being petty, ya know?
Oh well, back to the pre-Prerelease grind....
We got our first ever negative feedback on our Ebay account.
If I (since it's really just me who does the retail) had actually done something horrible to warrent it it would be one thing. What DID I do? It was discovered that there had been an error in the listing. Okay, the listing error was my mistake. Clarified the problem with the buyer and offered a compromise or a refund and after going back and forth for two days with the buyer, who indicated that they did not want what was actually described in the auction, I refunded their paypal payment. They STILL received positive feedback for the payment. Here's the comment, left 19 days after things were supposedly resolved.
did not communicate to see if i wanted to keep the item, bad customer service
Exactly what part was bad? Admitting to a mistake? Trying to work it out? Refunding the money? Giving essentially free feedback?
If they'd left some feedback complaing about the listing error, I could understand, but....
It just annoys me terribly. I've been very happy proud of having 100% postive feedback with over 1800 unique, happy ebayers. I knew it was only a matter of time before we got hit not matter how hard I worked to keep everyone happy. It sounds funny, but I'd have much rather it have been for an actual PROBLEM, as opposed to someone being petty, ya know?
Oh well, back to the pre-Prerelease grind....
